Refunds and Returns
Except as expressly set forth in this policy, all sales are final and no refund will be issued.
Returns are accepted only for hardware products that, upon receipt and inspection by the Client, are identified as defective or damaged. The Client is required to inspect the hardware products within fourteen (14) calendar days after delivery and to notify Abrites in writing without undue delay upon discovery of any defect or damage. All return requests are subject to prior review and verification by Abrites. Upon receipt of the returned hardware product, Abrites will perform its own inspection to determine whether the reported defect or damage is confirmed and attributable to manufacturing or delivery issues. If the defect or damage is confirmed, Abrites will bear the reasonable costs associated with the return shipping and related handling, and will, at its option, provide a replacement unit or issue a refund of the purchase price within thirty (30) days of confirmation. If the inspection determines that the hardware product is not defective, has been improperly used, altered, or damaged after delivery, or does not meet the return conditions, all costs and responsibilities associated with the return, including shipping, customs, and related expenses, shall remain with the Client, and the product will be returned to the Client at the Client’s expense.
Non-Refundable Items
The following items are non-refundable and non-returnable once payment has been made or delivery or access has been provided: Software products, software licenses, subscriptions, digital content, and services. Because software and digital content can be instantly copied, accessed, or used upon delivery, and because Abrites cannot verify whether such products have been copied or used once delivered, these items cannot be returned or refunded. By completing a purchase of any software product, license, subscription, digital content, or service, the Client acknowledges and agrees that such items are non-refundable.
Warranty
Abrites offers a two-year warranty for the hardware components of products that include both hardware and software. This warranty covers defects in materials and workmanship under normal use and does not extend to the software itself. Generally, all other standalone hardware products are covered by a one-year limited warranty unless otherwise specified. Any extended or reduced warranty periods, if applicable, will be clearly specified in the applicable product description at the time of purchase.
In case of defects within the warranty period, the Client should contact Abrites at sales@abrites.us, providing the purchased product’s ID, a description of the defect, and proof of purchase. Following an evaluation, Abrites may propose a resolution, which may include remote diagnostics, repair, replacement, or at Abrites’ sole discretion, a refund.
The warranty becomes void if (a) the product appearance is altered or self-repaired without Abrites’ consent or explicit recommendation; (b) the product is used in an unsuitable environment or at a different voltage than specified in the product documentation; (c) damage results from personal computer or tablet malfunctions unrelated to the Abrites product; or (d) the product usage or storage instructions provided by Abrites are not followed.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ABRITES’ TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY PRODUCT SOLD UNDER THIS POLICY SHALL NOT EXCEED THE PURCHASE PRICE PAID BY THE CLIENT FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL ABRITES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF WHETHER ABRITES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Governing Law
This Return Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising under or in connection with this policy shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.
Policy Modifications
Abrites reserves the right to modify this Return Policy at any time. Any changes will be effective upon posting of the revised policy with an updated “Last Updated” date. The policy in effect at the time of the Client’s purchase shall govern that transaction.
QUESTIONS
If you have any questions concerning our Return Policy, please contact us at:
(+1) 888-450-2790